Subject: Tech Support Candidate - Rakesh Kumar
From: Rakesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 13:04:40 -0500

| | Tech Support Test

Name | Rakesh Kumar
E-mail | [email-masked]
Phone Number | (0651) 9398302915
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ranchi, Jharkhand
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
BASIC ADDS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ison Xperiences Pvt Ltd | Desktop Support Engineer | Working | 12000
Previous Employer 1 | Quantum Business Solutions | IT Supervisor | 30 Aug 2019 | 11000
Previous Employer 2 | ACT Fibernet | Network Engineer (NEFR) | 30 - May-2018 | 11000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I'll check that what is the error if its related to Internet connection I will check Internet connection. if its an error of pop up blocker 'll off the pop up blocker. It depends on the error what we get.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth of the phone than turn on the Bluetooth  speaker when it will connect to the phone it will ask for pairing. After pairing it will connect with that particular Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | I have technical know knowledge with 2.5 years experience as a technical support engineer.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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