Subject: Tech Support Candidate - Hardeep Singh Lall
From: Hardeep Singh Lall <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 12:59:03 -0500

| | Tech Support Test

Name | Hardeep Singh Lall
E-mail | [email-masked]
Phone Number | (+91) 8286956947
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SNC Lavalin | Engineer | N/A | 28000
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I would check internet connectivity, then try other websites
If other websites are working, then ensure that the URL address is correct.
If incorrect then it is website's server issue and would try again after some time.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch bluetooth speaker on by pressing the button on the device.
Go to "settings" in mobile, find bluetooth and switch it on by pressing the toggle button.
Out of the list of devices that will presented select our bluetooth speaker device and press it and then click on pair to connect mobile with the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | A person with patience and ability to understand client's issue and provide solution to client in a simple, crisp and understanding manner makes the best candidate for Customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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