Subject: Tech Support Candidate - YOGENDRA YADAV
From: YOGENDRA YADAV <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 12:58:04 -0500

| | Tech Support Test

Name | YOGENDRA YADAV
E-mail | [email-masked]
Phone Number | (+91) 9887575080
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 5 Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Customer Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | National Statistical Office | Field Investigator | 31/07/2020 | 15800
Previous Employer 1 | Nirmal Datacomm Pvt Ltd | Customer Support Engineer | 31/05/2019 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Make sure the website URL is correct. Make sure the internet connection works. Try to removes all cookies of browser. We can try to change proxy settings. Maybe the website you want to visit is temporarily or permanently down.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the setting app and then choose bluetooth option. Turn it on and then search for a new device (Bluetooth Speaker). Look for the Bluetooth speaker name, Tap on it and try to pair. After pairing, when done, the screen shows the device is connected.
What according to you makes you a good candidate for customer service or technical support job? | I have been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who have run into a problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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