Subject: Tech Support Candidate - RAHUL SINGH
From: RAHUL SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 12:57:52 -0500

Tech Support
Test

Name

RAHUL
SINGH

E-mail

[email-masked]

Phone Number

(+91) 8896619980

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Mamura near metro
61

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wedding.net

Corporate Alliance Manager cum Business Development Manager

10 Dec
2020

35000

Previous Employer 1

Pushpam Computer and Software
Pvt Ltd

Area Manager- IT

Mar 2019

30000

Previous Employer 2

Dataman Computer systems
Pvt.Ltd

Marketing Executive

Dec 2016

21000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Step
1

Check internet connectivity is proper or not.

Step 2

Troubleshoot browser problem with the help of advance option

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Power on the speaker bluetooth in connectivity mode

Power on the bluetooth in moblie phone

Click on search option in bluetooth menu

Select respective bluetooth speakers name

Click on connect / Pair option

Now bluetooth speaker is connected with the mobile phone

What
according to you makes you a good candidate for customer service or technical
support job?

1- Listening capability.

2- Try to understand exact consern of client.

3- Provide solution one by one as per priority as situation/ condition/ client
required.

4- Proper and timely followup regarding consern.

On a scale of 1 - 5
please rate your fluency in spoken English

3