Subject: Tech Support Candidate - Sedrick Vincent
From: Sedrick Vincent <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 12:47:47 -0500

| | Tech Support Test

Name | Sedrick Vincent
E-mail | [email-masked]
Phone Number | (91) 9630886131
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Indore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jamboree Education Pvt. Ltd. | Office Assistant | Na | 26400
Previous Employer 1 | UA Biotech Pvt. Ltd. | Office Assistant | 2/1/2018 | 10000
Previous Employer 2 | Essel | Associate | 28/3/2015 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will check the internet connectivity whether there is a stable connection or not.
2. Will check the Time and Date its correct or not because some time if the time and date is incorrect browser won't allow to access the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Click on connections
Click on bluetooth
Search for a device
Connect to your bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

Good listener
Patience
Provide solution to the customer

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |