Subject: Tech Support Candidate - Raksha Dubey Raksha
From: Raksha Dubey Raksha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 12:39:27 -0500

| | Tech Support Test

Name | Raksha Dubey Raksha
E-mail | [email-masked]
Phone Number | (91) 9305140540
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohini
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | customer relation

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- restart my device.
2- will check the internet connection
3-  check if the website is down for everybody or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- swipe down from top to bottom or bottom to top.
2- touch & hold bluetooth.
3- tap pair new device .if you don't find pair new device, check under available device or tap more. Refresh.
4- Tap the name of bluetooth device you want to pair with your device.
5- follow any on screen instruction.

What according to you makes you a good candidate for customer service or technical support job? | He or She must focus on phsycological situation of customer mentality.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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