Subject: Tech Support Candidate - Akram Zafar
From: Akram Zafar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 12:28:12 -0500

| | Tech Support Test

Name | Akram Zafar
E-mail | [email-masked]
Phone Number | (011) 8595887959
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Okhla
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Valuconex private limited | Network Engineer | 30th January | 27000rs
Previous Employer 1 | SG Encon private limited | Network Engineer | 25th September 2020 | 24000rs
Previous Employer 2 | Pratap Technocrats private limited | Network Engineer | 15 June 2019 | 21500rs

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I check internet connectivity if internet is running well then I check my system to find out the solution
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Sweep down from the top of the screen .touch and hold bluetooth pair new device if bluetooth is already paired with the device just connect with the mentioned device name
What according to you makes you a good candidate for customer service or technical support job? | I have experience in customer service domain and also have clear communication skills. I use easy language while communication and listening all the thing with patience from any customer
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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