Subject: Tech Support Candidate - Sheikh Junaid Alam
From: Sheikh Junaid Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 12:14:21 -0500

| | Tech Support Test

Name | Sheikh Junaid Alam
E-mail | [email-masked]
Phone Number | (+91) 7983549718
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Software assest managemnt tool and ticketing tool

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Software Analyst | | 15380
Previous Employer 1 | Stigasoft | Data Analyst | | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first check the internet connection.
after that check the error message.
then as per the error message I will take the action required.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

switch on the bluetooth on your mobile and make the device discoverable.
switch on the speaker bluetooth.
open bluetooth setting on mobile and search for bluetooth speaker and then pair it.

What according to you makes you a good candidate for customer service or technical support job?

since I love trouble shooting problem and instead on sitting by on my own on a computer and solving problem I love to handle new problem and help customers.
I have a experience in technical support which is a added advantage.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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