Subject: Tech Support Candidate - Aditya Ojha
From: Aditya Ojha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 12:07:55 -0500

| | Tech Support Test

Name | Aditya Ojha
E-mail | [email-masked]
Phone Number | (+91) 7903261667
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gandhinagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Database,Excel,Incident and problem management skills

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | StayinFront Pvt. Ltd | L3 Technical support Engineer | currently working | 23,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device
Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
(Before you restart or shut down your device, make sure to save all necessary work to prevent data loss.)
2 Make Sure the Internet Connection Works
a.Open your browser. In the address bar at the top, type in (www.ndtv.com), then push Enter or Return.
b.Make sure you're able to load (www.ndtv.com). Once this loads.Make sure search results load properly.
c.If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
d.We can also use other search engine if it is not works in one to check if something is wronge with one browser and we can also check if the site is block or not in that particular browser.
3.Check if the Website is Down for Everybody or Just Me
a.It's a good idea to test if the site you're trying to access is down for everyone, or just you.
b.Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".
c.We can also check console to see the error.
d.On the site, type in the website address you're having problems reaching, then then push Enter or Return.
e.Look at the result from the site, to determine if the site is down.
Site Down:
If the result says that "It's not just you!", that means the site is down for everyone.Down for Everyone site check showing site is down for everyone.
Site Up:
If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

For an Android Device:
You can use Bluetooth to connect some devices to your phone without a cord. After you pair a Bluetooth device for the first time, your devices can pair automatically. If your phone is connected to something through Bluetooth, at the top of the screen, you'll see a Bluetooth icon .

Important: Some of these steps work only on Android 10 and up. Learn how to check your Android version.
Turn Bluetooth on or off
Swipe down from the top of the screen.
Tap Bluetooth .
Tip: To save battery, turn off Bluetooth when not in use. Bluetooth is off in Airplane mode.
Step 1: Pair a Bluetooth accessory
Important: Your devices stay paired until you unpair them.
Step 2: Connect
Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job?

According to me The candidate usually embraces the opportunity to try new ways of doing things(means enhance the skills on regular basis).
Resolve: Willingness to work for the intrinsic benefit of work and its ability to enhance character as well.
And the ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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