Subject: Tech Support Candidate - Amit Samrit Amit
From: Amit Samrit Amit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 11:56:13 -0500

| | Tech Support Test

Name | Amit Samrit Amit
E-mail | [email-masked]
Phone Number | (+91) 9307682429
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM India Private Limited Pune | System Administrator | NA | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi,
I will perform the below steps for troubleshooting.
1) I will check my internet connection is working properly or not.
2) If internet is working fine then I try to open this site on another browser.
3) If the site is unable to open on another browser then I will clear the cache data.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below steps need to perform to connect Bluetooth speaker to your phone.
1) Power on the speaker.
2) Turn on the Bluetooth of speaker and phone.
3) In your phone scan the available Bluetooth devices.
4) From available Bluetooth devices please select the name of your speaker.
5) Pair the phone and speaker.
6) Once pairing completed successfully you are able to connect your Bluetooth speaker to phone.

What according to you makes you a good candidate for customer service or technical support job? | Communication Skills and Presence of mind.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |