Subject: Tech Support Candidate - Bantu Kumar
From: Bantu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 11:32:38 -0500

| | Tech Support Test

Name | Bantu Kumar
E-mail | [email-masked]
Phone Number | (+91) 9996262830
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vadodara (Gujarat)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP
Desktop Support.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland Ltd | Sr. Engineer. | NA | 23000
Previous Employer 1 | Jivo Wellness Pvt Ltd | IT Executive. | Feb-20 | 15000
Previous Employer 2 | Japn Tubular Components Pvt Ltd | IT Engineer. | June-19 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check internet connectivity then error code. after i will check website address. then i will check proxy setting. after all this i will clear the history and cache files. If the website is still not functioning after all these steps, then I will check with the network security team for access of the website in the organization is allowed or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

open Bluetooth,
search new devices,
select and pairing with the required devices and connect.

What according to you makes you a good candidate for customer service or technical support job? | a good candidate can resolve/fulfill the problem/requirements in a very decent way with full of user satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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