Subject: Tech Support Candidate - Shubham Nougien
From: Shubham Nougien <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 11:30:01 -0500

| | Tech Support Test

Name | Shubham Nougien
E-mail | [email-masked]
Phone Number | (+91) 9958517748
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | Assistant System Engineer | 3 month notice period | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check for all the wireless and wired connection, if they are connected properly.
If connection are properly connected, check for the configuration of the network i.e. System has got the correct IP from the DHCP pool. System is configured with correct Gateway IP.
If it is found all to be correct then check the router if it has  up all the links
If link is up and working check for the configuration of router and check if any rule is created that is stopping the traffic.
If you can't find any issue search the error on Google and it can tell you the place where can be the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth of the mobile and the speaker
Search for the bluetooth device on the mobile
Once the search is complete you will find the name of the bluetooth speaker in the searched devices list
Click on the pair to pair up the both devices
In this way bluetooth speaker and mobile device are connected.

What according to you makes you a good candidate for customer service or technical support job? | I have been working in the technical support domain from last  one and half year. I have the experience and skills to work as Technical support Engineer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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