Subject: Tech Support Candidate - Shubham Nougien
From: Shubham Nougien <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 11:29:54 -0500

Tech Support
Test

Name

Shubham
Nougien

E-mail

[email-masked]

Phone Number

(+91) 9958517748

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Networking - advance

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TCS

Assistant System Engineer

3 month notice period

30000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Check for all the wireless and wired connection,
if they are connected properly.

If connection are properly connected, check for the configuration of the network
i.e. System has got the correct IP from the DHCP pool. System is configured with
correct Gateway IP.

If it is found all to be correct then check the router if it has  up all the
links

If link is up and working check for the configuration of router and check if any
rule is created that is stopping the traffic.

If you can't find any issue search the error on Google and it can tell you the
place where can be the issue.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Switch on
the bluetooth of the mobile and the speaker

Search for the bluetooth device on the mobile

Once the search is complete you will find the name of the bluetooth speaker in
the searched devices list

Click on the pair to pair up the both devices

In this way bluetooth speaker and mobile device are connected.

What
according to you makes you a good candidate for customer service or technical
support job?

I have been working in the technical support
domain from last  one and half year. I have the experience and skills to work
as Technical support Engineer.

On a scale of 1 - 5 please rate your
fluency in spoken English

4