Subject: Tech Support Candidate - Rishikesh singh
From: Rishikesh singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 11:29:26 -0500

| | Tech Support Test

Name | Rishikesh singh
E-mail | [email-masked]
Phone Number | (+91) 8218719703
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 134
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Garg data information | application support specialist | 31/03/2020 | 21985
Previous Employer 2 | Globallogic | Associate analyst | 9/08/2019 | 14345

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. i will check the website name properly if it is correct
2. i will check system whether it is connected with internet or not if it is connected
3. then i will check my internet whether it is working or not.
4. if everything is fine i will check the browser settings whether the website is blocked by browser or not.

after all this it will definitely work or i will find an error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. start the bluetooth speaker if it has bluetooth button then i will click on it else it will automatically ON.
2. then i will ON bluetooth on mobile and then automatically scan the bluetooth device nearby phone else if not found we can click on search or scan option in the bluetooth section of mobile.
3. after scan it will show the device name then
4. click on the name and connect first it will try to pair with the device by code
5. after pairing it will connect and start playing music.

What according to you makes you a good candidate for customer service or technical support job? | good candidate for technical support job is that my educational background which is MCA and daily use of technical devices and if problem occur try to solve those problem by myself that helps me to gain some experience and implement in the job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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