Subject: Tech Support Candidate - Anjaneyulu Pachipala
From: Anjaneyulu Pachipala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 11:04:50 -0500

| | Tech Support Test

Name | Anjaneyulu Pachipala
E-mail | [email-masked]
Phone Number | (+91) 9951873565
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Aegis | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Decide which URL style you want to use, www or non-www.Set your preferred domain in Google Webmaster Tools so your search result listings are consistent with your style preference.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Swipe down from the top of the screen.
2)Touch and hold Bluetooth .
3)Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4)Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

1) Think of the most persuasive speaker in your organization
2)Empathy
3)Adaptability.
4)Ability to Use Positive Language.
5)Clear Communication Skills.
6)Self-Control
7)Taking Responsibility
8)Patience
9) Effective Listening

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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