Subject: Tech Support Candidate - Supriya Sivadas
From: Supriya Sivadas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 10:50:53 -0500

| | Tech Support Test

Name | Supriya Sivadas
E-mail | [email-masked]
Phone Number | (+91) 8851690185
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Vasundhara Enclave
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio
Adobe

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Djt Retailers Pvt Ltd. | Senior Executive- Fashion category | 4 April, 2020 | 25,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will check the internet/ Wi-fi connection first.
2.Then will open Ndtv’s website, double checking the spelling.
3. Then, if the error persists, Will open task manager(ctrl+alt+del), close all the webpages.
4.Will type the web address again and wait for the page to open.
5. If the error shows up again, will open the page in a different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on bluetooth on the mobile
2. Switch on the bluetooth speaker & long press the bluetooth connection switch on the speaker
3. Go to bluetooth accessories section on mobile & check to see the name of the bluetooth speaker in the list of devices
4. Select the device to connect. Both the devices are now paired
5. Next time the devices are switched on they automatically get connected

What according to you makes you a good candidate for customer service or technical support job?

Patience
Past experience of interacting with buyers

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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