Subject: Tech Support Candidate - sunil baurai
From: sunil baurai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 10:29:14 -0500

| | Tech Support Test

Name | sunil baurai
E-mail | [email-masked]
Phone Number | (+91) 9808434599
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dehradun
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Maxus Fashion Pvt Ltd | Software Testing Engineer | till now | 25000
Previous Employer 1 | Advancedatascience.com | Software Testing Engineer | till now | 25000
Previous Employer 2 | Innovo Design &Solutions | Software Testing Engineer | march 2018 | 21000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Allow DNS Prefetching.
2.Try Windows Network Diagnostic.
3. Disable "Experimental QUIC protocol" flag in Chrome.
4. DNS flush & Reset TCP/IP Network.
5. Check & change Working DNS IP.
6. Reset Network Adapter drivers for fixing "this site can’t be reached".
7. Reset modem & reconfigure WiFi settings.
8. Reset Chrome, Clear all flags & Reinstall to fix "this site can’t be reached".
9. Use Chrome Add on To Encrypts traffic and Unlocks Sites.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put your Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.
iPhone: Go to Settings > Bluetooth > Other devices. Tap the device to connect.
Android: Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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