Subject: Tech Support Candidate - preetam pandey
From: preetam pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 10:24:42 -0500

| | Tech Support Test

Name | preetam pandey
E-mail | [email-masked]
Phone Number | (+91) 8076484744
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sonia vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | KBL | Service engg | | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

(1) Internet connection should be proper.
(2) Website should be correct

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth in mobile< Open Bluetooth of speaker< Search for Bluetooth speaker and connect.
What according to you makes you a good candidate for customer service or technical support job? | Logical communication, good and well-behaved accent, good in arguments, conventions power
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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