Subject: Tech Support Candidate - Aftab Alam
From: Aftab Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 10:14:32 -0500

| | Tech Support Test

Name | Aftab Alam
E-mail | [email-masked]
Phone Number | (91) 7055975620
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Moti nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quess corp ltd | Recruitement consultant | | 25
Previous Employer 1 | Enterprise solution | It recruiter | June 8 | 15
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will try to check my internet Connectivity.
Thereafter if my internet connectivity found to be good. Then I will try to search again the ndtv. com .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1 power on the speaker and open the Bluetooth of speaker
Step2 Tap on Bluetooth icon in your mobile phone to open Bluetooth.
Then search for the speaker and tap tap on speaker.

What according to you makes you a good candidate for customer service or technical support job?

I have excellent communication skills.
And around 1 year of experience in customer
Interaction combined international usa and Indian.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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