Subject: Tech Support Candidate - siva rama krishna yalla
From: siva rama krishna yalla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 10:12:47 -0500

| | Tech Support Test

Name | siva rama krishna yalla
E-mail | [email-masked]
Phone Number | (91) 9573322959
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | india
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Embtel IT sol | Apps dba | 27th nov 2020 | 39000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Probably reason for the error was internet connection. First I'll check the Internet connection was successfully established are not, if not I'll check with the networking team and ask them to solve the issues as quickly as possible if I expect any delay from them and I need urgent access to that website I'll connect the system to mobile hotspot or through data cable and make sure the work should be done on time.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on the bluetooth in mobile phone
2.Power on the bluetooth speaker
3.Click on available devices in mobile phone and pair the bluetooth speaker
4.click on Bluetooth speaker that was now visible in paired list then It's successfully connected

What according to you makes you a good candidate for customer service or technical support job?

1. patience
2. clearly understanding the problem of the customer and try to explain the situation to the customer politely

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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