Subject: Tech Support Candidate - Muhiyudheen Shammas
From: Muhiyudheen Shammas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 10:10:47 -0500

| | Tech Support Test

Name | Muhiyudheen Shammas
E-mail | [email-masked]
Phone Number | (+91) 8891596540
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kerala
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Android

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CIC | Office Assistant | Working. | 25000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check network issues if any, restart the modem, checks with signal,.
If not get it done then check system issues, like permissions, date and time, security
At last checks with ndtv servers

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth in both devices, then search for the device in phone, when finds out tap and connect

What according to you makes you a good candidate for customer service or technical support job?

Patience,
Willingness to understand ,
Good communication skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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