Subject: Tech Support Candidate - Ajay Kumar
From: Ajay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 09:58:12 -0500

| | Tech Support Test

Name | Ajay Kumar
E-mail | [email-masked]
Phone Number | (+91) 8210085611
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Yescomindia softech Pvt Ltd | Coordinator | 18 Feb | 25k
Previous Employer 1 | Silgate solution | Coordinator | | 18k
Previous Employer 2 | Infotech solution | Engineer | | 12k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

These are the things I will check ...
1. Check internet connectivity
2. If 1st step is ok , then check the URL address ( that must be correct ).
3. If above both step is ok , then check that specific website is down or not by the help of other connectivity or to try with open other website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to setting on phone.
2. Tab to on bluetooth icon.
3. Bluetooth must be on.
4. Press the button off speaker to on.
5.search the near by bluetooth device from phone.
6. If I get icon of speaker in the search area then tab on that to connect with speaker through bluetooth.
7. If not then try to same process again.
8. If it connect then it showing in phone that speaker has been connected with phone through the bluetooth service.
9. Close

What according to you makes you a good candidate for customer service or technical support job? | I have required qualification ( educational + Professional ) for this job . My work experience will also help me to give best for this position. I have good communication skill and customer handling ability. My skills and work experience will be beneficial for company and for me also. I am looking to join this position in your company because it provide me better oppourtunity to learn and explore my career. Thank's
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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