Subject: Tech Support Candidate - Shivam Kumar Shivam
From: Shivam Kumar Shivam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 09:49:41 -0500

| | Tech Support Test

Name | Shivam Kumar Shivam
E-mail | [email-masked]
Phone Number | (91) 9650194617
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio
Active directory, DHCP,O365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 1ICT INDIA PYT LTD | L1 | 28th Jan | 29733
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check the network connection. If network connection is good and still getting the error. I'll clear all the cache and cookie. After that if still same issue persist, I will change the browser and if still issue persists. I'll restart my system and check if the error is only for my system.or others and if still I'll get the error then  might be the website is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under Available devices or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Then will follow.

What according to you makes you a good candidate for customer service or technical support job? | Because I have worked on same profile. So as per me it demand lots of courage, determination, patience, effeinceny and confidence to give satisfactory resolution to client. And also trust is more important in this profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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