Subject: Tech Support Candidate - Ankit sharma Ankit
From: Ankit sharma Ankit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 09:40:25 -0500

| | Tech Support Test

Name | Ankit sharma Ankit
E-mail | [email-masked]
Phone Number | (91) 8586966337
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 36 noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globalhunt india private limited | Data analyst | | 25
Previous Employer 1 | Craterzone private limited | Data anaylst | March 2019 | 20
Previous Employer 2 | Loginworks india private limited | Tech support | April 2018 | 15

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check it on other browser and if it's working on the other browser I ll  clear the history and cache of the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I ll open the bluetooth in both the devices. When you open bluetooth you will get a list of all available devices. You need to select the bluetooth name which will send the passkey and you need to press ok. Its gets connected.
What according to you makes you a good candidate for customer service or technical support job? | I have 3 experience in technical profile . I am currently working as a analyst. Also I have past experience in tech support. I can troubleshoot easily.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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