Subject: Tech Support Candidate - Thamijudeen Kaleel
From: Thamijudeen Kaleel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 09:36:42 -0500

| | Tech Support Test

Name | Thamijudeen Kaleel
E-mail | [email-masked]
Phone Number | (91) 9600650063
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Alghaliya | Team leader | 31sep | 40000
Previous Employer 1 | Otc | Technical advisor | 18june2018 | 35000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check static IP address and gateway IP or whether browser is supported or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn the BT SPEAKER ON
SELECT THE MODE TO BT
TURN THE MOBILE BT ON AND PAIR IT THEN ACCEPT THE PAIRING DEVICE ON BT SPEAKER
CONNECTED SUCCESSFULLY

What according to you makes you a good candidate for customer service or technical support job? | Customers service
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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