Subject: Tech Support Candidate - Mir Zeeshan Ali
From: Mir Zeeshan Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 09:27:04 -0500

| | Tech Support Test

Name | Mir Zeeshan Ali
E-mail | [email-masked]
Phone Number | (91) 9906622322
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | SRINAGAR Kashmir
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | SISL Infotech | SYSTEM SUPPORT ENGINEER | March 2020 | 18000
Previous Employer 2 | ECENTRIC | System software engineer | March 2019 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Will check if the computer is connected to internet.
2.If the it conneection is working fine by checking the modem or by doing a continuous ping to a global DNS IP.
3.Will check if any firewall is blocking me to access the website.
4.Will check with service provider if the DNS settings are done properly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on the Bluetooth on the Mobile Phone.
2.Look for the name of the speaker in the list of available Device.
3. Pair the mobile phone with the Bluetooth speaker.
4. Device Available for use.

What according to you makes you a good candidate for customer service or technical support job?

A person having patience and problem solving ability is best suited for the job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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