Subject: Tech Support Candidate - Surendra Pal
From: Surendra Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 09:22:18 -0500

| | Tech Support Test

Name | Surendra Pal
E-mail | [email-masked]
Phone Number | (+91) 9953569928
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wipro | Senior Associate | | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I will recheck interconnection.
2. Then I will check if other websites are working in same browser.
3. Then I will check if the given website is working with other browser.
4. Then I will go on "whatsmydns.net" inorder to check all the records and to know if same website is down in a particular Country or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Press the Power button to turn on the speaker.
On your phone go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable.

What according to you makes you a good candidate for customer service or technical support job?

I have Technically sound and have excellent computer knowledge with efficient Communication skills. I believe
in team work, like to share ideas, and love to interact with customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |