Subject: Tech Support Candidate - Suraj Pratap singh
From: Suraj Pratap singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 09:19:01 -0500

| | Tech Support Test

Name | Suraj Pratap singh
E-mail | [email-masked]
Phone Number | (+91) 7238836683
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vasundhara, Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Chat support associate | August, 2020 | 16500
Previous Employer 1 | SBI cards | Email backend support | February 2018 | 16000
Previous Employer 2 | Teleperformance | Technical chat chat support | April, 2017 | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will refresh the page and check my all cookies are enabled, after, I will clear the cache and cookies. I will make sure that my browser is up to date or if problem is still occuring, I will try on another browser to open a website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.open the setting app.
2.Touch and hold Bluetooth.
3.Tap pair new device.
4. Tap the name of the bluetooth device which is appearing and paired with current device.

What according to you makes you a good candidate for customer service or technical support job? | I must not only understand the systems that I work with but also any new developments in related hardware or software. One  also must have the soft skills necessary to work efficiently and to work well with others that lack the same experience that I do.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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