Subject: Tech Support Candidate - preeti chaturvedi
From: preeti chaturvedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 09:12:46 -0500

| | Tech Support Test

Name | preeti chaturvedi
E-mail | [email-masked]
Phone Number | (91) 9075275881
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | rajiv chowk
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | sombansi pvt limited | engineer | | 35000
Previous Employer 1 | bny mellon pune | operation executive | 10 jan 2018 | 19000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a computer user i will take the following step
1.I will check the proper internet connection.
2.Ensure that the browser which i m using is supported and its latest version.
3.Open or log site into different browser.
4.Review advanced DNS setting or third party domain.
5.clear cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.switch on the speaker.
2.switch on the bluetooth of my mobile phone.
3.search for the notification of the bluetooth device in my phone
4.connect

What according to you makes you a good candidate for customer service or technical support job?

I am very calm and focused person. I give high important to my work and i always try to learn new things and improve my mistake.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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