Subject: Tech Support Candidate - shivesh kumar
From: shivesh kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 09:08:27 -0500

| | Tech Support Test

Name | shivesh kumar
E-mail | [email-masked]
Phone Number | (91) 9818327780
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NEW DELHI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT SERVICES PVT LTD | SR ENGINEER | NA | 28000
Previous Employer 1 | CONVERGENT COMMUNICATION INDIA PVT LDT | NETWORK SUPPORT ENGINEER | 28 MARCH 2016 | 19000
Previous Employer 2 | EVOLVE HR SOLUTION | DSE | 14 AUG 2014 | 13900

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

IF I GET THIS ERROR OVER DESKTOP OR LAPTOP , SO FIRST OF ALL WE WILL CHECK THE INTERNET CABLE IS PROPER CONNECTED WITH SYSTEM OR NOT OR WIFI CONNECT OVER THE DEVICE OR NOT .

IF THE INTERNET WORKING FINE AFTER TEST OVER GOOGLE SO WE NEED TO ADD THIS LINK WITH TRUSTED SITE OR PRIVILEGED ACCESS

Please list the steps to connect a Bluetooth speaker to your mobile phone.

OPEN THE BLUETOOTH ON BOTH DEVICES
NEED TO PAIR BOTH DEVICE TO EACH OTHER
AFTER PROMPT SUCCESSFUL CONNECTION TEST ONCE

What according to you makes you a good candidate for customer service or technical support job?

24*7 AVAILABILITY
READY TO MOVE
CALM AND PROACTIVE WITH RESPONSIBLE

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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