Subject: Tech Support Candidate - Rohit Patwal
From: Rohit Patwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 09:04:51 -0500

| | Tech Support Test

Name | Rohit Patwal
E-mail | [email-masked]
Phone Number | (+91) 9582398791
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kashavi Homes | SME | 31 May 2020 | 20k
Previous Employer 1 | Ikono outsourcing pvt.ltd. | BOE | 30 April 2019 | 17k
Previous Employer 2 | Innova Communication | CCE | | 12k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At First, I will check if my system is connected to the internet or not. If it is connected and I am still facing the issue, I will check if I am facing issue in a particular website. Then, I will clear history, cookies and cache. I will also check if the browser is compatible or not which I am using and if there's any restrictions.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open speaker's and mobile phone's Bluetooth. Scan for available devices from handsets and then connect with the speaker.
What according to you makes you a good candidate for customer service or technical support job? | I have an experience of 2.7 years in customer service wherein I have worked in voice and non voice processes.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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