Subject: Tech Support Candidate - Ram Gautam
From: Ram Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 09:03:49 -0500

| | Tech Support Test

Name | Ram Gautam
E-mail | [email-masked]
Phone Number | (91) 9911898646
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kalkaji New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Convergys Idia Services Pvt Ltd | Technical Support Executive | 1 Feb 2015 | 20000
Previous Employer 2 | IBM Global Services Pvt Ltd | Technical Support Executive | 21 March 2012 | 14000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Dear Customer, I understand that you are unable to open a website www.ndtv.com on your web browser. I extremely understand your issue and glad to assist you. I am providing you some troubleshooting steps to resolve your issue:

1. Please try to open another website viz. www.gogle.com or www.yahoo.com or any other website on the same web browser. If you are able to access these websites then there may be some problem from the server of www.ndtv.com. Please try to open the same website after some time. I hope you will be able to open that website.

2. Please open another browser and try to access the same website www.ndtv.com. If you are able to access the website then there might be the issue related to your web browser. Please clear cache and cookies and delete the history. Then restart your browser. You may able to access your website.

. If you are unable to access any website in your web site then there might be the internet issue with your computer. Please try to check your internet connection. It might be possible that the internet cable is not connected properly with the port of your computer. Please check the connection and try again.

If the issue still persists then please take a screenshot of the error message while trying to open the website www.ndtv.com and send it to us. Then we will be happy to assist you.

I hope I have addressed your concern.

Thanking you,

Ram Gautam

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Please Check the Bluetooth speaker must be on.
Click on the Bluetooth icon on your mobile phone.
You can see the list of devices to connect in the dropdown.
Please select the device and click on connect.

What according to you makes you a good candidate for customer service or technical support job? | I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |