Subject: Tech Support Candidate - Akhilesh Singh
From: Akhilesh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 08:52:26 -0500

| | Tech Support Test

Name | Akhilesh Singh
E-mail | [email-masked]
Phone Number | (91) 9560705689
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hari nagar ashram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Convergys india Pvt. Ltd. | Sr. Associate | 20-11-2019 | 30000
Previous Employer 2 | Wipro | Sr. Associate | 15-08-2015 | 18500

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We need to check internet connection.
2. Delete cookies and clear cache memory along with history.
3. Try other web- browser
4. Check whether the website, you're trying to access is temporarily down or not through its server.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth connection of your device
2. Make sure the bluetooth speaker is on.
3. Make a pair with the bluetooth speaker and your device with serial key numbers.
4. Bluetooth speaker connection is set up.

What according to you makes you a good candidate for customer service or technical support job?

A representative doesn't give up easily while helping to customer.
He/She never use NO word in his/her sentence specifically at the beginning of the conversation.

He/She always come up with an alternate option.

Proactiveness, a good candidate should not limited only to the concern of the call or chat but also check other facts that customer might not be aware of like: discuss the advantage of services or its value and other options that may surprise to customer in future etc.

A candidate should always ready to help customer despite of any situation.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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