Subject: Tech Support Candidate - Anshika Rawat
From: Anshika Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 08:36:08 -0500

| | Tech Support Test

Name | Anshika Rawat
E-mail | [email-masked]
Phone Number | (91) 9019877030
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bigbasket | Assistant customer support executive | | 18000
Previous Employer 1 | Euromonitor | Dot net developer | 31 December 2019 | 48000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I need to check with the error. If it is a technical error or connection error or system, server  error. Then take action accordingly. However, we need to whether I'm only facing issue or is it for everyone!!
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Goto settings > Bluetooth > turn it on > pair device> if not visible then search device and then connect with the phone's Bluetooth. make sure phone Bluetooth is on. Yayyyy, it's connected.
What according to you makes you a good candidate for customer service or technical support job? | Since I have been working here for more than a year, I think, my skills and experience and my work abilities during this pandemic gives me confidence in order to growth.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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