Subject: Tech Support Candidate - Neetu Choudhary
From: Neetu Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 08:25:19 -0500

Tech Support
Test

Name

Neetu
Choudhary

E-mail

[email-masked]

Phone Number

(70531) 47538

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Faridabad

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Iknowtech Private Limited

Network Support Engineer

22 Sep 2020

12500

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Firstly I
will look for the error which type of error it is for Example : time out, server
error or connection error.

If it is time out then I will refresh the page and try to open it again.

If it is server error then I have to wait for some time and then reload website
again.

If it is connection error then I have to troubleshoot our network :

Firstly I will check whether we have proper connection or not.

Then I will check for LAN cable properly connected or not.

If all correct and still not working then check with RTR part restart router so
that network error may get cleared.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Switch on
Bluetooth in your Phone device.

Switch on your Bluetooth speaker and set it on connect with bluetooth.

After that search for your device in your phone.

Click on the Bluetooth speaker name from given option.

A pop up window will appear asking want to pair with device or not.

Click on yes button.

And here we are connected now with speakers.

What according to
you makes you a good candidate for customer service or technical support
job?

I firstly listen to the customer problem then try to optimize
it in better way. So that they can have a satisfactory response from our end.

On a scale of 1 - 5 please rate your fluency in spoken
English

3