Subject: Tech Support Candidate - Pooja Verma
From: Pooja Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 08:23:06 -0500

| | Tech Support Test

Name | Pooja Verma
E-mail | [email-masked]
Phone Number | (91) 9625137828
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayurvihar phase 1
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infoedge india put ltd | Senior executive | NA | 23600
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we have ascertain whether the error is with the particular website or with every website then i will try to clear the cookies.
Check if its happening on secured network or with specific browsers.
Then at last will check the browser is updated or not with the current version.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth icon in your phone and pair it with the new device check for available device and tap on the name of the Bluetooth device you want to pair with once connected it will show you speaker is connected.

What according to you makes you a good candidate for customer service or technical support job?

Active listening and understanding of the clients problem and offering a prompt solution to them this is what I am doing in my current role in sales.
Until and unless you don't have a proper understanding of client concern one is unable to understand there queries. These skills will definitely help me in servicing role as well.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |