Subject: Tech Support Candidate - Ashwni verma
From: Ashwni verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 08:17:05 -0500

| | Tech Support Test

Name | Ashwni verma
E-mail | [email-masked]
Phone Number | (0) 8418919213
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kanpur, Utter Pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Paytm | customer support | June 27, 2020 | 25000
Previous Employer 2 | concentix daksh india pvt ltd. | claim analyst | 1 June, 2018 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first switch on the Bluetooth speaker by pressing power button showing on Bluetooth speaker

Now turn your Bluetooth on of your phone, by going in phone setting, then connectivity, and then Bluetooth, tap to turn on the Bluetooth,

Now search the Bluetooth speaker in your phone Bluetooth device list

For pairing tap on Bluetooth speaker showing in your phone Bluetooth device list and then tap to connect option.

Now your Bluetooth speaker is connected with your phone

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first switch on the Bluetooth speaker by pressing power button showing on Bluetooth speaker

Now turn your Bluetooth on of your phone, by going in phone setting, then connectivity, and then Bluetooth, tap to turn on the Bluetooth.

Now search the Bluetooth speaker in your phone Bluetooth device list

For pairing tap on Bluetooth speaker showing in your phone Bluetooth device list and then tap to connect option.

Now your Bluetooth speaker is connected with your phone

What according to you makes you a good candidate for customer service or technical support job? | For become a good candidate for customer support job,  I have following skills that I have developed with my last job profile "customer support and operation executive in paytm" i have active listing skill, i am empathetic, also i do have the patience to deal an irritated customer, I have the soft skills for holding a good communication with client, I am quick and sharp, which is most important for this job profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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