Subject: Tech Support Candidate - Abdul Rehman
From: Abdul Rehman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 08:16:06 -0500

| | Tech Support Test

Name | Abdul Rehman
E-mail | [email-masked]
Phone Number | (91) 9958071432
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jamia nagar okhla
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Omaxe international pvt ltd | Asm | Already left | 23
Previous Employer 1 | Kanz jewellers | CSA | Left | 60
Previous Employer 2 | Hamdan Trading Group | CSA | Left | 50

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my internet connection after that will come some problem then I will check the router of internet and when I will check all the things then I will take support for technical person who knows about the things
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetoth for both devices where I have to connect that and search after that showing in bluetooth device will connect to speaker
What according to you makes you a good candidate for customer service or technical support job? | First of all I would like to know the all process how we can give the best service to the customer so if i would be knowledge about the product then I can share all the things very well
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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