Subject: Tech Support Candidate - Vijay Krishan
From: Vijay Krishan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 08:11:36 -0500

| | Tech Support Test

Name | Vijay Krishan
E-mail | [email-masked]
Phone Number | (110008) 9716006872
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patel Nagar New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Morth | IT Engineer | Still working | 18500
Previous Employer 1 | Hare Krishna Global It Solution | System Administrator | 2018 | 15000
Previous Employer 2 | Syrex info services India Pvt ltd | IT Executive | 2012 | 6000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all you check Lan connectivity on task bar what is it show. If it show cross then you check your Lan cable and insert it TCP ip or network port. After Connect port check website open or not if open then your issue resolved if not come to next step.
Now open an other tap and browse if open the issue may be backend site so check other user in your domain system the website open or not if not open then backend issue if open then come to next step.
Now check proxy is configure in your domain if yes the check proxy settings are correct if not correct, you correct it as domain proxy setting after that your site is open, if now you are unable to open website consult your Administrator he check the IP address assign you what permission allow if not allowed he allow and your issue resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Start your blue tooth device now go pc and select Bluetooth logo in Taskbar and left click now select add Bluetooth device new window open now select specker modal and connect.
What according to you makes you a good candidate for customer service or technical support job? | I positive attitude and confidence with my 10 years of experience in IT division makes me good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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