Subject: Tech Support Candidate - Sandeep Kumar
From: Sandeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 07:54:29 -0500

| | Tech Support Test

Name | Sandeep Kumar
E-mail | [email-masked]
Phone Number | (91) 7835010195
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mahavir enclave, dwarka
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orange furnishing | Computer operator | 2019 |
Previous Employer 1 | Vodafone india pvt ltd | Customer service executive | 2016 |
Previous Employer 2 | Icici prudential life insurance | Customer service associate | 2012 |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- i will lookup to my internet connection, whether its working or not.
2- i will check my website address if the internet connection is working.
3- i will check in tbe browser settings if i have not blocked tbe website.
4- i will uninstall and then install the browser again if there is any fault with the prior settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- i will on the bluetooth speaker.
2- i will open the blutooth settings and wait for the device to appear in the window.
3- i will then click the device related to the blutooth speaker.
4- check if voice is comming or not from tbe speaker when the device is connected.

What according to you makes you a good candidate for customer service or technical support job? | I dont know that much but all i know is if i get a chance to work as a technical support executive then i can trobleshoot the problem with an ease.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |