Subject: Tech Support Candidate - manoj singh
From: manoj singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 07:52:25 -0500

| | Tech Support Test

Name | manoj singh
E-mail | [email-masked]
Phone Number | (+91) 8368730732
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | sagarpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | nil | nil | nil | nil
Previous Employer 1 | bosch | local trainer | 07 November | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'll first look for the internet connectivity on my computer, by looking at network & internet settings.
If internet is connected, i'll try to open the same URL in different browser, to check whether there is some issue with the browser.
If the URL opens in different browser than i'll clear the cache memory of the browser in which it wasn't opening earlier. After that i'll check again and still it doesn't work, then i'll update or re-install whichever works.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first put the speaker in ON mode and also switch on the Bluetooth of the phone. Now search for the new bluetooth device on the phone and once speaker name is detected, tap on it to connect. a message will flash to pair both the devices, tap in PAIR.
Bothe devices will be connected

What according to you makes you a good candidate for customer service or technical support job? | being a technical trainer for 2 years, all i had done is interacted people, imparted trainings and solve their issues. So i am good at conversations, also i am very good listener which helps a lot in service and support field
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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