Subject: Tech Support Candidate - Geetanjali Gupta
From: Geetanjali Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 07:50:20 -0500

| | Tech Support Test

Name | Geetanjali Gupta
E-mail | [email-masked]
Phone Number | (99539) 96116
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techmahindra | Technical support | Presently work | 25k
Previous Employer 1 | Ienergizer | Technical support | Oct 2020 | 17k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly check the internet is conneted properly or not
Clear the chache and cookies from the browser
Please check the same web page on other web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the bluetooth on you mobile device
Then power on the bluetooth speaker
After that scan and refresh the mobile device
Select the name of your speaker on your mobile device and pair it

What according to you makes you a good candidate for customer service or technical support job? | To provide the instant resolution to the customer make you good candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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