Subject: Tech Support Candidate - Swastik Srivastava
From: Swastik Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 07:43:27 -0500

| | Tech Support Test

Name | Swastik Srivastava
E-mail | [email-masked]
Phone Number | (91) 9891181165
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dilshad Garden
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Byjus | PSA | NA | 30
Previous Employer 1 | Ienergizer | Sr.Associate | Feb'2020 | 30
Previous Employer 2 | Paytm | Sr.Associate | July'2019 | 28

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would take the necessary steps to troubleshoot the problem mentioned below:-

1) At first, I would check all of my network connections.
2) I would then clear my browser's history and cache memory.
3) I would try re-installing the browser and check again.
4) At last, I would restart my system to check whether the issue has been resolved or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step-1) Turn on the Bluetooth speaker.
Step-2) Turn on the mobile Bluetooth and search for the Bluetooth speaker device name.
Step-3) If not found try to re-scan the available device once
Step-4) Once the name appear hit the connect button to connect the Bluetooth speaker device with the mobile.

What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is a mantra to succeed in a customer service or technical support job. Show willingness to help, show the customers that you understand their frustrations by emphasized and sympathized them and give the best options and recommendations to help the customer to satisfy their needs.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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