Subject: Tech Support Candidate - saatwik kumar
From: saatwik kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 07:39:16 -0500

Tech Support
Test

Name

saatwik
kumar

E-mail

[email-masked]

Phone Number

(91) 8050626177

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

South Delhi

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Product sales/marketing

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Redington India

Product
support

31st March

17000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. We have to check whether the internet is
connected or not.

2.This error can happen due to many reasons like typing a wrong website address,
invalid cookies on your Google Chrome browser, DNS server issues or enable the
proxy feature in Internet Options with a dead proxy.

3. make sure we have to check for the internet in below task bar because its
common error.

4. After this we can again try to open the website.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Switch
on the bluetooth icon in the mobile phone.

2. Switch on the speaker to connect.

3. Search the bluetooth speaker via mobile bluetooth scan.

3.Pair the mobile phone blutooth with bluthooth speaker.

4. Finally we can control the speaker via bluetooth.

What according to
you makes you a good candidate for customer service or technical support
job?

Having spent time considering the job description, I am
confident that I have both experience and skills in the areas of expertise that
you are seeking.

I believe that I would be an asset to this company because I have the skills
that you are looking for.

I am able to work autonomously.

I have great communication skills as well as strong leadership
skills.

On a scale of 1 - 5 please rate your fluency in spoken
English

4