Subject: Tech Support Candidate - JOBINA ABRAHAM
From: JOBINA ABRAHAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 07:38:52 -0500

| | Tech Support Test

Name | JOBINA ABRAHAM
E-mail | [email-masked]
Phone Number | (91) 7560825787
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | KERALA
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AT. XAVIERS INTER COLLEGE | TECHNICAL SUPPORT ENGINEER | 10/11/2020 | 22000
Previous Employer 1 | ZENCROP TECHNO SOLUTIONS | ASSOCIATE SOFTWARE ENGINEER | 03/05/2018 | 15000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I  Open a new tab and check to see if I can load another website .If I can open another site, skip down to the problem only happens with certain websites.
If I  can't open another site, I launch another website and try to open the same site.If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First swipe down the phone screen and turn on or hold Bluetooth option. Then tap Pair new devices. if you don't find the device name check under available devices and click Refresh .
Finally tab the name of Bluetooth device that you want to pair. And follow the instructions appears in the screen.

What according to you makes you a good candidate for customer service or technical support job?

As a Technical Support worker I will be able to  diagnosing any hardware or software faults with these systems and will solve the issues either in person or over the phone.
Although, I am very flexible, I can mold my-self in any direction and situation to successfully complete the assigned work by giving 100% result. So, presence of mine in this organization will be surely beneficial for me and this organization.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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