Subject: Tech Support Candidate - Gaurav Verma
From: Gaurav Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 07:38:57 -0500

| | Tech Support Test

Name | Gaurav Verma
E-mail | [email-masked]
Phone Number | (+91) 8882074143
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chhatarpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Interglobe Aviation Limited | Executive Security | 31st January, 2021 | 22K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try to do the following steps to troubleshoot:

1. I will check the internet connectivity to make sure the internet is connected and up n running.

2. If yes, I will try to reload the website to check whether it works after refreshing. If it works then fine, if it doesn't then I will try to open the same site on another browser.

3. If it doesn't work on other browser then will try to open some other website. If other website opens and works fine, then there can be an issue with NDTV site, might be there service is down.

- If internet doesn't work on my computer then I will try to follow below mentioned steps:

1. I will try to reboot the router and see if it works.

2. If it is wired connection then will try to check the wire connectivity.

Thank You!

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will do the followings to connect the Bluetooth speaker:

1. Turn on the Bluetooth of mobile phone and Bluetooth speaker.

2. Bluetooth speaker device will show in mobile's Bluetooth option as "Available Device".

3. Will click on pair to get the Bluetooth speaker connected to mobile.

4. It should be connected now.

Thank You!

What according to you makes you a good candidate for customer service or technical support job? | I think I will be a good fit for this position because I have excellent communication skills, technical knowledge and a sense of empathy to under the customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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