Subject: Tech Support Candidate - Sunny Kumar Gupta Sunny
From: Sunny Kumar Gupta Sunny <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 07:36:43 -0500

| | Tech Support Test

Name | Sunny Kumar Gupta Sunny
E-mail | [email-masked]
Phone Number | (273001) 9695512092
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Advanced
VoIP
Telecom sector

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | R S telesolutions Pvt Ltd | MIS executive | Currently working | 21500
Previous Employer 1 | Sheltera | Project coordinator | October | 19500
Previous Employer 2 | Aforeserve technologies Pvt Ltd | Network administrator | 2018 | 19000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly do the check privacy policy in browser which you have .
Secondary and most importantly thing is system have internet connectivity.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth
2. Select the device name
3. Pair your device to bluetooth device
Now bluetooth is connected 🙂

What according to you makes you a good candidate for customer service or technical support job? | I have experience in related this profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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