Subject: Tech Support Candidate - Alok Singh
From: Alok Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 07:34:37 -0500

| | Tech Support Test

Name | Alok Singh
E-mail | [email-masked]
Phone Number | (91) 6394239093
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector71
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Tech mahindra | CSE | 28 feb 2020 | 11000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If open a browser and get an error message then firstly check Network connection and after that come in network setting and then troubleshoot network and second thing check browser version.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First step - Through electricity On Speaker Or If you have charging speaker then remember that your speaker is charged.

Second step - Please On Bluetooth in Speaker.

Third step - On Mobile Bluetooth and search speaker Bluetooth via name.

Fourth step. This is final connectivity step tap that name via Bluetooth speaker in your mobile phone after that your mobile phone connected through Bluetooth Speaker.

What according to you makes you a good candidate for customer service or technical support job? | According to me best candidate for customer service is given a reliable, less time taken, politely and benificial information to the customer is the best customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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