Subject: Tech Support Candidate - ANKUR .
From: ANKUR . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 07:24:49 -0500

| | Tech Support Test

Name | ANKUR .
E-mail | [email-masked]
Phone Number | (91) 9540029998
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Yamuna Vihar, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | American Express | Merchant Analyst | 27 March, 2020 | 27,000
Previous Employer 1 | Wipro Limited | Administrator | 4 June, 2018 | 17,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 - Check all the hardware connections to see if you are connected to the internet.
Step 2 - Try to open the website from a different system. If the website is not working on the other system than it is down and nothing can be done.
Step 3 - Try to open the website from a different browser.
Step 4 - Restart your system and try to open the website again.
Step 5 - Restart your network devices (modem or router) and try to open the website again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - Turn on the bluetooth speaker so that it should be in pairing mode.
Step 2 - Turn on the bluetooth on your mobile phone and start searching for devices.
Step 3 - Once the name of the bluetooth speaker appears on the mobile phone, select it and pair (sometimes a pairing code like 0000 is also required to pair).
The mobile phone and the bluetooth speaker are connected now.

What according to you makes you a good candidate for customer service or technical support job? | More than 3 years of experience in handling international customers over calls and email.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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