Subject: Tech Support Candidate - Debjit Chatterjee
From: Debjit Chatterjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 07:08:08 -0500

| | Tech Support Test

Name | Debjit Chatterjee
E-mail | [email-masked]
Phone Number | (+91) 8481881223`
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Technologies | Backup Admin | | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

>I will check the command prompt to and try to ping google to check if we have internet access
>if that is pinging then there might the issue the particular website might be blocked
>if it is not reachable we can proceed with the network troubleshooting for example we can try making the DNS to  dynamic from static

Please list the steps to connect a Bluetooth speaker to your mobile phone.

>we need to enable the bluetooth for both the device
>then pair the device with the phone
>then we can test the connection

What according to you makes you a good candidate for customer service or technical support job?

>Confident
>patience
>technical skills

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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